About Nugget
Our Mission
We believe the future belongs to autonomous systems that solve business problems, not isolated tasks. Our mission is to enable enterprise teams to build AI-native operations that automate complex work, deliver measurable outcomes and continuously evolve with changing business needs.
The Path That Led To Nugget
The Path That Led To Nugget
2020
Fragmented Operations
Zomato was operating across 8 external tools to manage customer interactions, workflows, and operational processes
2021
Nugget Is Born
Nugget began by unifying customer experience operations into a single platform built for scale and operational efficiency
2022
Intelligent Automation
Introduced production-grade conversational AI, delivering human-like conversations and intelligent automation across customer interactions
2023
Expanding Impact
What began in Zomato expanded across Hyperpure, Blinkit, and other businesses, delivering over $10 million in operational savings
2024
Agentic Ecosystem
As AI adoption accelerated across Zomato, Nugget evolved into an agentic ecosystem, building products to drive AI-first initiatives across different business workflows
2025
Ready for the World
After years of continuous learning inside one of the world's largest operational environments, Nugget opened its platform to enterprises across the world
2026
Powering Industries
Now empowering enterprises across BFSI, logistics, retail, healthcare, and D2C, driving measurable outcomes across enterprise value chain
APPS BUILT
2,000+
No code, no bottlenecks
UPTIME SLA
99.9%
Rolling 18-month average
AUTOMATION COVERAGE
85%
Efficiency across teams
CONVERSATIONS
2.2Bn+
Interactions at scale
Built to uphold highest
Security Benchmarks
TLS 1.2+ in transit • A 4-layer LLM fallback with full audit logging
Dedicated per-tenant isolation • AES at rest, zero data retention
Built to uphold highest
Security Benchmarks
TLS 1.2+ in transit • A 4-layer LLM fallback with full audit logging
Dedicated per-tenant isolation • AES at rest, zero data retention
