Case Studies

From support challenges to success stories, see how businesses are redefining customer experience with Nugget

Sep 19, 20257 min read

How Dot & Key Improved CX with Nugget

Dot & Key scaled support with Nugget's AI agents across Email, WhatsApp, and Instagram, lifting automation, shrinking AHT, and cutting manual escalations.

70%Reduction in AHT

Jul 2, 20256 min read

How Zomato Cut Support Costs by $10M+ with Nugget

Learn how Zomato achieved 85% automation rate and 30% reduction in average handling time using Nugget's AI-powered customer support platform.

85%Automation rate achieved

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