Drive Growth Across The Subscriber Lifecycle

Reduce churn and improve customer lifetime value

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Full-Stack Conversational AI for Telecom

Subscriber Activation

Simplify customer onboarding with guided activation flows across KYC, eSIM setup, and verification

Key Capabilities

New connection application support
Document and identity verification guidance
Plan activation status tracking
Custom MNP guidance

Renewal & Upsell

Drive timely renewals with conversational AI-powered recommendations tailored to usage patterns and customer needs

Key Capabilities

Recharge expiry reminders
Data and calling pack suggestions
Personalised upgrade recommendations
Roaming activation support

Churn Prevention

Reduce subscriber churn with AI-driven interventions tailored to service, pricing, and usage signals

Key Capabilities

At-risk subscriber identification
Personalised retention offers
Service issue follow ups
Win back campaigns

Subscriber Support

Deliver personalised customer support across channels with intelligent automation and seamless escalation

Key Capabilities

Billing and plan support
Service request automation
Smart ticket creation
Context-rich human handoff

Simplify customer onboarding with guided activation flows across KYC, eSIM setup, and verification

Key Capabilities

New connection application support
Document and identity verification guidance
Plan activation status tracking
Custom MNP guidance

Query Resolution

75%

Self-served

No wait, no transfer

Query Resolution

75%

Self-served

No wait, no transfer

Churn Rate

Higher After Poor CX

Intervene before they leave

Churn Rate

Higher After Poor CX

Intervene before they leave

Cost Per Interaction

68%

Lower

From $4.60 to $1.46

Cost Per Interaction

68%

Lower

From $4.60 to $1.46

Enterprise AI Infrastructure for Telecom

Human-like multilingual voice agents built for high-volume lending operations

Seamless Integration

Built to uphold highest
Security Benchmarks

TLS 1.2+ in transit • A 4-layer LLM fallback with full audit logging

Dedicated per-tenant isolation • AES at rest, zero data retention

Built to uphold highest
Security Benchmarks

TLS 1.2+ in transit • A 4-layer LLM fallback with full audit logging

Dedicated per-tenant isolation • AES at rest, zero data retention

Frequently Asked Questions

Nugget enforces TRAI outreach windows, honours DND preferences, and records consent artefacts across voice, WhatsApp, SMS, web, and app channels. All subscriber communications are logged with audit-ready records, while onboarding and KYC journeys follow approved DoT and operator-defined processes.